Privacy Policy

Effective date: 19 April 2026
Last updated: 19 April 2026

For data protection purposes, the data controller for Qtype Pro is Qtype Pro (trading as Qtype Pro).

Website: qtype.pro
General contact: hello@qtype.pro
Privacy contact: hello@qtype.pro
Business address: [Insert your business postal address before public launch]

Before public launch: replace the bracketed business details above with your real legal or trading details.

This Privacy Policy applies to visitors, registered users, paying subscribers, parents or guardians involved in approval flows, and people who contact us about Qtype Pro.

Depending on how you use the service, we may collect:

• account details such as name, email address, password hash, role, and account status;
• profile information you choose to add, such as display name or profile preferences;
• typing and progress data such as lessons completed, session results, accuracy, speed, streaks, achievements, and weak-key analysis;
• subscription and billing records such as plan, billing status, Stripe customer or subscription references, invoices, and payment event history;
• technical and security data such as IP address, browser details, device/session identifiers, logs, and security events;
• support and contact information when you email us or contact support;
• parent or guardian contact details where a child account requires approval;
• analytics and website usage information, which may include cookie or similar technology data where used.

We do not store full payment card details on our own servers.

We collect personal data when you:

• visit the website;
• create an account or sign in;
• verify your email address or reset your password;
• complete lessons, typing sessions, practice activities, or games;
• purchase, renew, cancel, or manage a subscription;
• contact us, respond to emails, or request support;
• take part in a parent or guardian approval flow.

We may also receive limited information from service providers such as payment processors, hosting providers, analytics providers, and email delivery services.

We use personal data only where we have a valid legal basis under UK data protection law.

To provide and operate the service — including account creation, sign-in, lessons, progress tracking, subscriptions, and customer support. Lawful basis: contract, or steps taken at your request before entering into a contract.

To secure the platform — including fraud prevention, abuse prevention, troubleshooting, access control, and incident response. Lawful basis: legitimate interests, and sometimes legal obligation.

To manage billing and accounting — including subscription administration, payment processing, invoicing, tax and financial records. Lawful basis: contract and legal obligation.

To communicate with you — including service emails, security notices, account notices, billing notices, and support replies. Lawful basis: contract, legitimate interests, or legal obligation depending on the message.

To improve the service — including product analytics, performance monitoring, feature improvement, and debugging. Lawful basis: legitimate interests, and consent where required for non-essential cookies or similar technologies.

To send marketing — including product news or offers. Lawful basis: consent or legitimate interests where permitted by law. You can opt out of marketing at any time.

To manage child and parent approval flows — including verifying age-related information and contacting a parent or guardian where needed. Lawful basis: legitimate interests, contract, consent where applicable, and legal compliance where relevant.

Qtype Pro is designed to be used by learners, including younger users.

If we ask whether a user is under 13, we do that to decide whether a parent or guardian approval process is required. If approval is required, we may collect the parent or guardian’s email address, send approval messages, and limit the account until the process is completed.

We ask users and parents or guardians to provide accurate information. If you believe a child has provided personal data without the required permission, contact us at hello@qtype.pro.

We share personal data only where it is necessary for the service or required by law. This may include:

• payment processors such as Stripe;
• hosting, infrastructure, database, and security providers;
• email delivery providers used for verification, password reset, and service emails;
• analytics providers where enabled;
• professional advisers such as accountants, lawyers, or insurers where reasonably necessary;
• authorities, regulators, or law enforcement where required by law or to protect rights and safety.

We do not sell your personal data.

Some service providers may process data outside the United Kingdom. Where that happens, we aim to use lawful transfer mechanisms and reasonable safeguards appropriate to the destination and the type of data involved.

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, fraud-prevention, and record-keeping needs.

In practice, this may mean:

• active account data is kept while your account remains open;
• billing and tax records may be kept for up to 6 years after the end of the relevant tax or accounting period, or longer where law requires;
• security logs may be kept for a shorter period where they are no longer needed;
• backup copies may remain in secure backups for a limited additional period before being overwritten;
• where you request deletion, we may retain limited information where necessary for legal, security, fraud-prevention, or legitimate record-keeping reasons.

Depending on the circumstances, you may have rights to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data;
• ask us to restrict how we use your data;
• object to certain processing based on legitimate interests;
• withdraw consent where we rely on consent;
• receive certain data in a portable format where the law applies.

To exercise a right, contact us at hello@qtype.pro. We may need to verify your identity before completing your request.

We may use cookies or similar technologies to keep the site working, remember preferences, secure sessions, measure usage, and improve the service.

Some cookies may be strictly necessary for the site to operate. Others may be used for analytics or similar optional functions, subject to the choices and notices we present to you.

If you use browser controls to block some cookies, parts of the service may not work properly.

We use technical and organisational measures designed to protect personal data, such as access controls, authentication safeguards, transport encryption, logging, and other reasonable security measures.

No system can be guaranteed to be completely secure, and you are also responsible for choosing a strong password and keeping your login details confidential.

The service may include links to or integrations with third-party services. Their own privacy notices and terms apply to those services, and we are not responsible for privacy practices we do not control.

We may update this Privacy Policy from time to time. If we make a material change, we may notify users by email, through the website, through the app, or by updating the date at the top of this page.

Please contact us first if you have a privacy concern so we can try to resolve it.

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner’s Office (ICO).

If you have questions about this Privacy Policy or want to exercise your data rights, contact us at:

hello@qtype.pro
[Insert your business postal address before public launch]

General support: support@qtype.pro